PLANNING

ORGANIZING

Includes all those managerial activities that result in a structure of task and authority relationships.

Job descriptions

Organizational structure

Salaries

We have defined our business objectives as the results we are aimed to achieve and maintain as entrepreneurs. We need to be concerned of every aspect of our business and also we need to have clear goals and know which is the best pathway to walk.

Long term objectives

By 2020 we want to have new outlets in Bogota and around.
Increading the number of employees and provide them with training to improve their skill
Diversify our products and manage to have a closer relationship with our customers
For the year 2021 be recognized as one of the companies that support craftsmanship
Have a selling point in each of the departments of Colombia in 2025

MOTIVATING

1. We will have in our platform the birthday of each employee, this so that the employee receives a gift from the company and likewise recognizes their importance within the company.

2. Employees will be aware of any changes within the company, such as cleaning protocols, new clients, etc. This so employees know everything about the company in your workspace.

3. We will be having respective annual celebration events. Such as Halloween, Christmas, Love and Friendship, etc. So that employees in important dates come out of the monotony, this also cheers up the employee.

4. Monthly we will be analyzing the performance of each employee in his work and for those who stand out from the others will be rewarded with a gift voucher or discount to some warehouse. This will be taken from customer service surveys.

5. Training will be granted for employees to improve the cleaning process and expand the area of knowledge. In every six months the employee will improve and gain more knowledge about the adjustments to the company.

6. There will be a part of the week where employees will be heard and advised for any of their problems, this so that the employee maintains optimal attitude in their performance of work. A happy employee should be reflected in your home and at work.

7. The employee can choose their day off

STAFFING

CONTROLLING

Short term objectives

Have the loyalty at least of a 50% of our total customers.
Improve customers satisfaction in a 30%.
Create strategic alliances with other companies (competitors) within the industry in order to coevolve, to success and to generate competitive advantages.
Increase percentage earnings of our managers in a 10%.
Increase net sales in a 30%
Increase the capital budgeting in a 20% destines towards current capabilities in order to increase effectiveness.

Strategies

Manage and use different sources of information (surveys, focus groups, mails, interviews , among others) in order to monitor and control external information that reduces uncertainty and promotes a proactive behavior.
Increase partnerships with the best suppliers.
Establish new information systems that collect external information of current and possible markets to increase customer service, reduce uncertainty and enter to potential markets.
Establish the highest standards of quality assurance to offer the warranty agreed with our clients.
Design the most attractive and effective social networking campaign.
Offer our customers not only a product but a complete experience in which they are the priority.

Policies

The company is continuously improving its profitability to ensure their stay in the business and to increase shareholder satisfaction.
The primary goal is to meet 100% customer expectations with our products.
The customer defines quality requirements of products. Together we agreed measurable specifications for our products to meet their needs.
Our raw materials are measure under established quality standards and each supplier must meet quality standards.

Relationships with our customers and suppliers are characterized by cooperation and open communication, we are committed to respond enthusiastically and professionally to any need expressed by them.
Our cultural goal is to make each employee to have the hability to carry out properly its activities since the first time.
Promote the development of efficiency and competitiveness in all activities, so that the supply of products is guaranteed, ensuring lower costs.
Periodically evaluate the management of the Company, in order to verify whether their actions are consistent with planned; for this purpose will use own industry indicators.
Manage the promotion of human talent and suitability in each and every one of the existing positions in the company, for the purpose of remunerating staff salaries from his knowledge, experience and performance.